FAQs
Frequently Asked Questions
Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at Highpark in Cypress.
Can I take a Self Guided Tour even when the Office is closed?
Yes, you can take a Self Guided Tour of your favorite apartment daily from 6:00am – 8:00pm, even on Holidays!
What parking options are available at this community?
Highpark offers reserved, covered parking, detached garages available for lease, and free surface lot parking.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
When is trash pickup?
Garbage is collected Sunday through Thursday at 6:00 PM, and containers should be brought back in by 9:00 AM.
Where is the dog park?
There are two dog parks, one at each end of the community, in front of Building 1 and Building 5.
Do you currently have a parking permit process in place?
No, Highpark does not currently have a parking permit process in place.
Where can my guests park when visiting the community?
Guests may park in any open parking space in the community.
What are your community’s pool hours?
The pool is open from 10:00 AM to 10:00 PM.
Do residents need a pool pass to use the pool?
No, residents do not need a pool pass to use the pool.
Is a pool fob required for entry?
No, a pool fob is not required for entry; residents use their resident gate code instead.
Does your community offer clubhouse rentals?
Yes, the clubhouse is available to rent for five hours with a $150 deposit and a $150 reservation fee.
What are your fitness center hours?
The fitness center is open 24 hours a day, seven days a week, and key fob access is required for entry.
Are there any amenities that require reservations?
Yes, the clubhouse requires a reservation when hosting a gathering of more than two guests per resident.
What are the Pest Control Service Days?
Pest control service is provided on Fridays.
Are pool parties/gatherings allowed?
No, pool parties and gatherings are not permitted.
Are mailbox numbers different from apartment numbers?
Yes, mailbox numbers are different from apartment numbers.
Where is the Compactor located?
The trash compactor is located across from Building 1.
Are there specific hours for Move-In and Move-Out?
There are no set move-in or move-out hours; both can take place any time after 10:30 AM.
Where are the grills and what type are they?
The grills are gas grills, and they are located by the pool area.
What are the Cable TV/Wi-Fi provider speed and phone number?
The community’s cable TV and Wi-Fi provider is Xfinity, and they can be reached at (844) 790-6935.
Who are the water and/or electricity provider and how can I contact them for service setup?
Water service is provided by Inframark Water Company, and residents set up electricity service directly with their own provider.
What are the top community amenities?
The top community amenities include two dog parks separated for large and small dogs, direct access to H-E-B from the community, handyman services every Wednesday, and free personal trainer and yoga instructor sessions twice a week.